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leverage factor中文是什么意思

  • 杠杆因素

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  • Regarding it , i would give my countermeasures and suggestion on upgrading the cs of domestic financial services , successively in the point of view of the management of customer expectations , the management of customer perceptions and the balance management : ( 1 ) to manage customer expectations by clarifying , communicating with and choosing customers ; ( 2 ) to improve customer perceptions depending on establishing the " customer - focused " merchanism , reconstructing processes of frnanical services and enhancing the leverage factor of employees ; ( 3 ) to balance customer expectations and perceptions by remedying services , according to the theory of " windows of customers " and " customer mentality "
    第三部分,在上述理论与实证研究的基础上,根据顾客满意度形成的机理,从顾客期望管理、改善顾客感知,以及均衡顾客期望与感知三方面,提出了改善我国金融服务顾客满意度的建议:通过识别、沟通、筛选顾客来管理顾客期望;以建立“以顾客为中心”的决策机制,再造金融服务流程、提升员工的杠杆因素等手段,改善顾客的服务感知;依据“顾客之窗”原理,运用顾客心理理论,采取补救服务的策略实现顾客感知与期望的均衡。
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Last modified time:Thu, 14 Aug 2025 00:29:56 GMT

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